Privacy policy

PRIVACY POLICY – NUTRITION GO

 

Nutrition Go operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide customers with a curated shopping experience. Nutrition Go is operated by Kudzu Trading Ltd and powered by Shopify, which enables us to deliver the Services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to your personal data.

By using our Services, you confirm that you have read and understood this Privacy Policy.

1. Identity of the Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018, the Data Controller is:

Nutrition Go
Operated by Kudzu Trading Ltd
Registered Address: 182–184 High Street, North East Ham, London, ENG, E6 2JA, United Kingdom
Email: support@nutritiongo.co.uk

2. What Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. We may collect the following:

  • Contact details: Name, billing address, shipping address, phone number, email address

  • Financial information: Payment card details, transaction records, payment confirmations

  • Account details: Username, password, preferences, settings

  • Transaction data: Items viewed, added to cart or wish list, purchased, returned, exchanged or cancelled

  • Customer communications: Messages, emails, support requests

  • Device data: IP address, browser type, device identifiers

  • Usage data: How you browse and interact with the website

3. Sources of Personal Information

We collect personal data:

  • Directly from you when you create an account, make a purchase or contact us

  • Automatically through cookies and browsing technology

  • From Shopify and our service providers

  • From partners and authorised third parties

4. Purposes & Legal Basis for Processing

We use your personal data for the following purposes:

4.1 Product Advice & Customer Support

To provide general guidance on supplements and how to use them responsibly.
Legal basis: Consent.

4.2 Order Processing & Fulfilment

To manage, ship, track, return or exchange your orders.
Legal basis: Contractual necessity.

4.3 Marketing & Promotions

To send emails, promotional offers and product updates where consent is given.
Legal basis: Consent.

4.4 Security & Fraud Prevention

To prevent fraud, secure payments and protect user accounts.
Legal basis: Legitimate interest & legal obligation.

4.5 Legal Compliance

To comply with legal obligations and enforce our policies.
Legal basis: Legal obligation.

5. Data Retention

Data is kept only as long as legally required or until a lawful deletion request is made. Once deletion is requested, data is securely blocked and permanently erased unless legally required to retain it.

6. Disclosure to Third Parties

Your information may be shared with:

  • Shopify (hosting & checkout)

  • Payment processors

  • Shipping & logistics providers

  • Marketing & analytics platforms

  • Installment / pay-later providers

  • Government authorities where legally required

By selecting installment payment methods, you consent to the transfer of necessary data for contract execution.

7. Confidentiality & Security

We apply strict technical and organisational measures to protect your personal data from unauthorised access, alteration, misuse or loss. However, no system is 100% secure.

8. Children’s Data

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

9. Your Data Protection Rights

Under UK & EU GDPR you have the right to:

  • Access your data

  • Rectify your data

  • Delete your data

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Data portability

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Requests can be made at: support@nutritiongo.co.uk

10. International Data Transfers

Your data may be processed outside the UK or EEA. Where this occurs, we use Standard Contractual Clauses or equivalent UK safeguards to ensure lawful protection.

11. Relationship With Shopify

Shopify hosts our store and processes personal data necessary to provide the Services. Shopify may process data across jurisdictions. Shopify’s privacy practices apply independently to their processing.

12. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked on our site.

13. Marketing Preferences

You can unsubscribe from promotional emails at any time using the unsubscribe link. Transactional messages may still be sent.

14. Complaints

If you are unhappy with how your data is handled, contact us first. You also have the right to complain to the UK ICO.

15. Updates to This Policy

We may update this policy at any time. All updates will be posted on this page.